Seller and returns contact
- Operator and seller
- ServiciosASP OÜ, trading as Urban Lab
- Estonian registry code
- 17551744
- Registered office
- Katusepapi tn 4/2, Lasnamäe linnaosa, Tallinn, Harju maakond, 11412, Estonia
- Email for returns
- urbanshoplab@gmail.com
- Telephone for returns
- +372 5630 2380
Shipping destinations
Urban Lab aims to ship worldwide where a destination and method are offered at checkout. Within Spain, we currently ship only to mainland Spain; the Balearic Islands and Canary Islands are excluded. Other islands, remote areas, sanctioned destinations or locations that a carrier cannot serve may also be unavailable.
Delivery costs and estimates
The available carrier service, estimated delivery window and price are shown before the order is placed. Estimates begin after payment and order processing and are not guaranteed dates. Customs procedures and events outside our reasonable control may cause delay.
Customs and import charges
For cross-border deliveries, the recipient may be required to pay import VAT, customs duties, brokerage or local handling fees not collected at checkout. The customer is responsible for these charges unless mandatory law or the checkout expressly states otherwise.
15-day return period
You may notify Urban Lab of an eligible return within 15 calendar days, counted from the day after you receive the goods, without giving a reason. For an order delivered in separate parcels, the period starts on the day after you receive the last item. This policy extends the usual statutory withdrawal period and does not limit any mandatory consumer rights or your rights concerning faulty goods.
How to request a return
Tell us clearly that you wish to return your purchase by either of these methods before the 15-day deadline:
- Email: urbanshoplab@gmail.com.
- Telephone: +372 5630 2380.
Please have your order number, name and the products you wish to return available so that we can identify the purchase and send you the return instructions. No reason is required. If you call, we will confirm the instructions by email; our confirmation or prior approval is not required for your notice to be valid. You may also use our optional online withdrawal form.
Sending the goods back and return costs
After notifying us, send the goods without undue delay and no later than 14 days after your notice. The customer pays the direct return shipping cost unless the goods are incorrect, damaged or defective, Urban Lab agreed to cover it, or mandatory law requires otherwise. There is no return handling or restocking fee.
Contact us for the shipping instructions before dispatch so that we can confirm the appropriate destination. Unless our support team provides another address, returns may be sent to ServiciosASP OÜ, Katusepapi tn 4/2, Lasnamäe linnaosa, Tallinn, Harju maakond, 11412, Estonia. Include your order number in the parcel and keep proof of dispatch. Contacting us for instructions does not extend or invalidate a timely return notice.
Return condition and exceptions
You may inspect goods as in a physical shop. Keep labels and packaging where reasonably possible. We may deduct proven diminished value caused by unnecessary handling. Statutory exceptions can apply to clearly personalised items and sealed goods unsuitable for return for health or hygiene reasons once unsealed.
Refunds and defective goods
Eligible refunds are issued to the original payment method within 14 days after notice, although we may wait for the goods or proof of dispatch. The least expensive standard outbound delivery is included where required. For an incorrect, damaged or defective product, use our contact page or contact us by email at urbanshoplab@gmail.com or telephone at +372 5630 2380. Provide the order number and, where possible, photographs of the issue so we can arrange the appropriate remedy and return at our cost. The 15-day change-of-mind return period does not limit rights concerning incorrect or defective goods. Mandatory legal-guarantee rights remain unaffected.
